Privacy Policy

What is 'personal information'?

'Personal information' is information relating to an individual, such as their name, address, phone number, email address, or other descriptive details that allow that specific individual to be identified. (This also includes other easily collated information by which a specific individual can be identified.)

Contact Us

Any queries regarding your personal information will be handled at the VOLKS Head Office.

  • VOLKS INC.
  • Phone: +81-(0)75-325-1171
  • 60 Goshonouchi Nakamachi, Shichi-jo, Shimogyo-ku, Kyoto, Japan 600-8862 Japan
  • Open Hours: 11am - 6pm Weekdays (with the exception of weekends, public holidays, and the New Year holiday period)

 

We will ask for your personal information in the following situations

When you use this site to place orders for items or to inquire or share your opinion, we may ask for your personal information as necessary depending on the situation.

In the event that we ask you to share your personal information with us, we will inform you of our purpose for using that information in advance, and only gather personal information that is pertinent to the situation.

If you do not wish to share your personal information, it is feasible for you to refuse to share your personal information based on your own judgment. However please be aware in advance that if you refuse to share your personal information, you may not be able to use some of the services that we provide.

  • * Purchase, order, or pre-order of items or other services
  • * Application or participation in campaigns and events
  • * Response to surveys
  • * Inquiries
  • * Other cases where we can better provide services to meet our customer's needs based on the personal information provided by our customers

You may decide for yourself whether you would like to provide your personal information to ZOUKEI-MURA and VOLKS.

We will ask for the following kinds of personal information

The kinds of personal information that we will request of you will be similar to the following.

  • * Your Name
  • * Your Phone Number
  • * Your Zip Code / Post Code
  • * Your Address
  • * Your Email Address
  • * Your Date of Birth
  • * Your Age
  • * Your Gender
  • * Anything else required for the service being offered

We will use your personal information for the following purposes

The personal information that you provide us with will be used for the following range of purposes, and will not be used for any other purpose without your consent.

  • * To deliver the items or services that you have purchased or ordered
  • * To pre-order items or services
  • * To send you product-related mailings
  • * To send items that you have won via application or participation in campaigns or events
  • * To send rewards or items you have won from responding to surveys
  • * To send replies related to your inquiries
  • * For any necessary contact or confirmation regarding the items or services being offered
  • * To improve the quality of our service and better accommodate our customers

The handling of your personal information

To improve the quality of our service and better accommodate our customers, the personal information you provide us may be entrusted to an external company, however even in this instance we will provide appropriate supervision and direction to ensure said company performs adequate management of this information. (For example, the consignment of campaign applications or item orders to business groups, agents, or forwarding/shipping companies, etc.)

Furthermore, in the event that statistical information is provided to others, we will only provide statistical data by which the individuals involved cannot be identified.

Your personal information will not be provided to any third party

The personal information that you provide us with will be handled with all appropriate discretion, and all reasonable protection measures will be undertaken to prevent disclosure, loss, misappropriation, alteration, or unauthorized access.

With the exception of the following situations, your personal information will not be disclosed to any third party.

  • * With your prior consent
  • * When we conclude from the contents of your inquiry that it is more relevant for you to receive a reply from our head office
  • * When we receive a legal request for your personal information

In these instances, there is no change to our service details (our purpose of use). Furthermore, in the event that control of your personal information will be transferred, we will announce details via this site. In that instance we will establish a special contact location for any inquiries relating to the transfer of your personal information.

Adequate management of your personal information

The personal information that you provide us with will be handled with all appropriate discretion, and all reasonable protection measures will be undertaken to prevent disclosure, loss, misappropriation, alteration, or unauthorized access.

Regarding the handling of children's personal information

We will be sure to take the utmost of care when handling the personal information of customers under the age of fifteen. In the event that customers under fifteen provide us with their personal information, we ask that they be absolutely sure to receive the consent of their parents or guardians in advance.

You can inquire about, update, or delete your personal information at any time

If at any time you wish us to disclose, revise, or delete the personal information that you have provided us with, please contact VOLKS INC. After we have confirmed that the person making the claim is the customer themselves, we will provide all reasonable and appropriate support regarding your request.

 

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ZOUKEI-MURA INC.