Privacy Policy

The VOLKS Group (including VOLKS Inc., hereinafter referred to as "VOLKS" and “we”) handles the personal information of our website’s users with the utmost care, and we protect their privacy in accordance with our "Handling of Personal Information" terms.

Personal information means personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as "Personal Information Protection Act").

1. How to obtain information

We collect information from customers who use the Service in the following ways.

  • How to input directly by yourself on this service.
  • Methods by which customers provide information to our company via e-mail, mail, in writing, telephone, fax, SNS, etc.
  • How we collect information when you use the Service yourself
  • Indirect collection from business partners and third parties
  • Mechanical collection of content displayed on third-party services with the customer's consent

2. Information to be obtained:

If you do not wish to provide your personal information, you may refuse to provide it at your own discretion. Please note that if you refuse to provide your personal information, you may not be able to use this service. Some of our services can be used without providing personal information, but some services are available only to customers who have provided personal information.

  • Name, date of birth, gender, occupation, and other information that can identify a specific individual.
  • Information used with respect to specific personal information, such as address, telephone number, membership number, account information (e-mail address, password, etc.), bank account number, etc.
  • Hobbies, family structure, age, place of employment, and other attribute information integrated with personal information.
  • Information related to customer identification (Japanese government-issued passport, driver's license, health insurance card, etc.)
  • Information about the stall holder, etc. that the customer notified us of when applying for or using this service.
■The following information will be obtained in connection with the use of this service.
Information regarding the use and browsing of the Service, including the content of the Service, the date, time and number of times the customer used the Service, and the customer's online behavior when using the Service (including information regarding the customer's usage status, such as Cookie and access logs, and information regarding communications, such as customer terminal information, OS information, location information, IP addresses, browser information and browser language).

3. VOLKS uses personal data for the following purposes

  1. To communicate and provide information on various matters related to this service.
  2. To provide this service.
  3. To enter information necessary for registration for this service.
  4. To link information between the Services for which the customer has applied.
  5. To confirm your application for e-mail delivery service and to deliver e-mails to you.
  6. To purchase and deliver products, information and services.
  7. To pre-order and deliver products, information and services.
  8. To submit information necessary for import/export, including customs and duty exemption procedures.
  9. To bill and pay for this service and to confirm such payment.
  10. To send you rewards for your cooperation in surveys such as questionnaires.
  11. To send prizes, etc. in response to applications for campaigns and events.
  12. To conduct surveys and analysis of the usage of this service, etc.
  13. To improve and enhance this service.
  14. To customize this service to the customer's needs.
  15. To conduct research and development related to this service and new services.
  16. To be used for marketing purposes when delivering information and notices regarding the Service, new services, and various other services.
  17. To resolve problems in the operation of this service.
  18. To prevent unauthorized use of this service and ensure its security.

4. Outsourcing Personal Information

In order to improve the quality and user-friendliness of our services, there are instances in which we will entrust the personal information you have sent us with an outside firm. In that case, we will make sure that the outside firm properly protects your information by monitoring and directing their activities. (For example, we may entrust the information from campaign entries, product orders, etc. to other VOLKS Group companies, distributors, delivery companies, etc.)

When communicating statistical information to outside entities, VOLKS will only share statistics that do not reveal information that could be used to identify particular individual customers.

5. Management of acquired personal information

VOLKS will protect the personal data you share with us and properly handle it with the utmost care. We will take all safety measures within reason to prevent leakage, loss, misuse, alteration, destruction, or unauthorized access to your data.

In order to prevent third-party access to your personal information when you enter it into our website, to encrypt your data or equivalent online security measures to maintain the network security and keep your information safe. However, VOLKS expects that customers will understand that there is no technology that can completely block all unauthorized access, and that users will bear the responsibility for taking that risk.

6. Personal Information of aged 15 years old and younger

VOLKS is especially cautious concerning the handling of personal information of customers aged 15 years old and younger.
If you are 15 or younger, you must have a guardian’s permission first before submitting your personal information.

7. Shared use of acquired information

We will share the acquired information among the VOLKS Group after taking necessary protection measures to provide products, information, and services.

  • Information used jointly
    Information as defined in "2. Information to be obtained"
  • Scope of joint use
    Our company stipulated in the preamble of "Privacy Policy"
  • Purpose of use by persons who share use
    To achieve "3. VOLKS uses personal data for the following purposes"
  • Persons Responsible for Management of Shared Use
    VOLKS Inc.

8. Provision of Personal Information to Third Parties

VOLKS will not give the information you provide us with to any third party, with the exception of the following instances.

  • With your consent
  • When required by legal

VOLKS will announce on our website if there is to be a transfer of personal information storage location.
In that case, we will create an inquiry page for questions concerning the transfer of customer’s personal information.

9. Procedures for disclosure, correction, suspension of use, and deletion of personal information

You can check and correct your registered customer information on the Service at any time.

If you wish to request us to disclose personal information that cannot be verified on the Service, the customer can request the disclosure according to the procedure separately set by the company, except in the following cases. After confirming that the person making the request is the customer, we will respond appropriately within a reasonable range.

  • If disclosure is likely to harm the life, body, property, or other rights or interests of the person concerned or a third party
  • If there is a risk that disclosure may cause significant hindrance to the proper conduct of our business
  • When disclosure would violate laws and regulations
  • When it cannot be confirmed that the request for disclosure is from the person himself / herself
  • If, as a result of the disclosure, the customer determines that the personal information held by the Company is not true, the customer may request correction, addition, or deletion of the personal information in accordance with procedures separately established by the Company. In such a case, we will conduct an investigation to the extent necessary to achieve the purpose of use, and correct, add, or delete the relevant personal information based on the results of the investigation.
  • If you request disclosure of personal information that cannot be confirmed on the Service, you may be charged a disclosure request fee in accordance with procedures separately established by the Company.

We may also change your registered personal information, such as city, zip/postal code, name of financial institution, credit card expiration date, etc., if it interferes with the provision or billing of products, information, or services.

10. Privacy Policy Revisions

The "Privacy Policy" may be revised in response to changes in related laws and regulations or the needs of our business.
If the Company changes the "Privacy Policy", the Company shall notify and announce such changes on our website.

11. Inquiries

If you have any questions concerning your personal information, please contact VOLKS at the phone number below.

●TEL: (81) 075-325-1171

About JavaScript and Cookies

When you visit the VOLKS Group (including VOLKS Inc., hereinafter referred to as "VOLKS" and “we”) website, Google Inc.’s “Google Analytics” and programs within the website (Javascript, cookies, etc.) may collect data about your browser type, operating system, and other information that cannot be used to identify a particular user.

When VOLKS requests your personal information, we will confirm with you beforehand, and will use the information for the designated purposes.

■About Google Analytics
VOLKS uses Google Inc.'s "Google Analytics" on our websites to understand visitation and use of our online services.
Of the information gathered about users, Google Analytics does not collect, record, or analyze any personal identifiable information.
The collected information is stored according to the Google Privacy Policy.

Google Analytics Terms of Service

Google Privacy Policy
■What are "Cookies"?
"Cookies" are files that are saved to your computer when you use websites. They contain information on your usage activity, previously entered information, and other data.
The next time that you access the same website, the website owner can personalize the displayed information using your cookies. If you allow cookies in your browser settings, the website can collect cookie data from your browser.
In order to protect your privacy, the website can only collect the cookies previously sent from that website's server to your browser.
■Cookie Settings
  • You can select to “allow all cookies,” “block all cookies,” “be notified when cookies are sent” and other options. The method of changing these settings varies by browser. To modify your settings, please check the “Help” menu in your browser.
  • Please note that if you select to block all cookies, you may not be able to receive certain online services that require authentication as well as other possible restrictions.
■What VOLKS Does With Internet Cookies
VOLKS uses cookies for the following purposes.
  • To offer personalized services and display saved customer account information after logging in.
  • To display personalized advertisements on other websites to match the contents you are interested in and your activity on our website
  • To monitor the number of visitors to our website and collect traffic data
  • To improve our services
  • To require password re-entry after a certain period of time has passed as a security measure

VOLKS uses third-party service providers, including Google, to display our advertisements on a variety of different websites.
Those third-party service providers, including Google, use cookies to access your viewing history on our website to personalize the advertisements displayed.
You may choose to opt out of Google's use of your cookies for advertisements.
Google opt-out page

(Or you can use the Networking Advertising Initiative website to block third-party providers from using your cookies.)
Network Advertising Initiative opt-out page
Yahoo! JAPAN opt-out page

Our website uses targeted advertising services in order to improve the effectiveness of our promotions.
VOLKS will only use this service to access the cookies from your access history on our site for effective advertising purposes. We will not use this service for any other purpose or to collect other personal data.

■Pixel Tag and Other Similar Techniques
Our website uses "pixel tag" (also known as "web beacon" or "clear GIF") technology.
This is a technique that uses a tiny graphic image or similar within our website and e-mails.
This pixel tag tracks the online activity of our customers to measure the effectiveness of our website and our advertisements.
We have outsourced the analysis and tracking of that information to an outside service provider.
The pixel tags on our website can be used to track which pages you view, which services you use, the links you click, and other actions you take while accessing our website.
This information can also include details of which browser you use, your operating system, date and time, and other technological information about your computer.
There are also instances in which VOLKS can determine the website that you have visited right before accessing our website.
The pixel tags and cookies contained in emails from VOLKS can be used to track whether you have received our email, what time you opened it, when you clicked the link, and other information to gather your reaction to our email.
There are also instances in which we will combine the information from cookies and pixel tags with other information that you have provided us with.
his information may be used to improve our website, to personalize your online usage, to determine how to correspond with you properly, to judge the results of our advertisements, to understand our customers' preferences, and other business purposes within VOLKS.

In Accordance with the GDPR

For all customers located in the European Economic Area (EEA) including the European Union, the following measures are applicable in accordance with the General Data Protection Regulation (GDPR) in addition to the above Privacy Policy sections #1-9 and the section "About JavaScript and Cookies." In the case that the below information overlaps with the above, the terms below are to be added on or take priority. VOLKS will assume that with consent to the Privacy Policy, customers have also agreed to the following guidelines.

#1. Requests Concerning Personal Information Handling

After it has been confirmed that the requesting customer is the individual in question, and the contents of the request have been confirmed, VOLKS will reply within a reasonable period of time to the following requests concerning the handling of personal information.

  • Request to withdraw consent for the handling of personal information
  • Objection/Complaint regarding the handling of personal information
  • Request regarding personal information portability

Please understand that there is a possibility that you may no longer be able to use VOLKS services as a result of making the above requests.

#2. Transferring Personal Information Outside of the EEA

There may be instances in which VOLKS will transfer customer information outside of the EEA when judged to be necessary for the purposes listed within section 3 of the Privacy Policy. The data transfer will be conducted in accordance with our Privacy Policy.

#3. Data Storage Duration

VOLKS will not store data any longer than necessary for the usage purposes listed in section 3 of the Privacy Policy.

#4. Changes to the Privacy Policy

If there are any changes to our Privacy Policy, VOLKS will publicly release the changes in advance.

#5. Contact Information for Inquiries

If you have any questions or requests concerning usage of personal data, please contact us directly.

  • E-mail Address:
  • TEL: (81) 075-325-1171